Private GP service

A private GP appointment can get you the answers you need, quickly. We offer fast access to 25-minute face-to-face appointments for £110 in a calm and welcoming environment.

Book online Make an enquiry

Do you need to see a doctor? Talk to our experienced GPs

It’s easy to book a face-to-face private GP appointment at a time to suit you, including on the same day (subject to availability).

Please note: Our private GP service is not an alternative to A&E. If your symptoms are an emergency, or you feel very unwell, you must call 999 or go to your nearest A&E department.

How can we help you?

Our male and female GPs can discuss any concerns you have about your health, so arrange to see us about:

Abdominal aches and pains
Allergies
Back problems
Blood pressure
Bowel problems
Concerns about cholesterol
Diabetes
Digestive health
Earache, sore throat or swallowing problems
Eye problems
Female health assessments (Dr Warner only)
General aches and pains
General health concerns
Headaches and migraines
Joint pain and possible arthritis
Men’s health
Skin complaints, including cysts, acne and dermatitis
Sleep concerns
Stress or anxiety
Urinary problems in both men and women
Women’s health including menstrual health, perimenopause, menopause and hormone replacement therapy (HRT)

Download our brochure

Book a time to suit you

Book online

Our online booking tool allows you to choose a male or female GP and view the dates and times that are available. Fill in a few simple details to confirm your appointment and accept our Terms and Conditions.

You'll then be asked to pay for your appointment using Stripe, a secure online payment portal. We accept all major UK credit and debit cards.

You’ll receive a confirmation email immediately and we’ll send you a reminder email 24 hours before your appointment.

Please note: while you have the right to cancel your appointment, once fees have been paid these are non-refundable.

Call our Private Patient team

If you’re unable to book online, want to use your My Benenden Hospital Rewards points or have a question about our Private GP service, please call our Private Patient Team on 01580 363158.

Welcome to Benenden Hospital

We're based in Cranbrook, Kent. Our hospital has plenty of free parking, including disabled spaces, and there’s a drop-off point right outside reception.

Once inside the hospital, you’ll be greeted by our Reception staff, who’ll show you where to wait for your appointment.

You’ll have 25 minutes with your GP, who will take the time to thoroughly discuss your health concerns. They’ll also arrange any tests, scans or follow-up appointments and discuss their costs with you. Our Pharmacy is also available if you need to fill a prescription.

We’ll send you a letter detailing your appointment, and a copy will be sent to your NHS GP.

Jill’s sore throat cured by our Private GP service

Jill had been suffering from a sore throat for nearly two months before her son, who was growing increasingly concerned, booked her a private GP appointment at Benenden Hospital for the same day.

Video transcript

My son actually booked the appointment for me because he was so concerned about me. He went online and looked for GP appointments, and this one came up and luckily it was the same day as he rang. So I came straight over here on that day. He was really, really nice. He called us in and then stood up as we came in and spoke to us. He just sort of said, "You found us all right?" and was just generally putting you at ease.

Then he examined me and he actually said to me, "You're very poorly," and made me feel better to be perfectly honest because I was feeling so ill that I thought I was making it up almost because it was ridiculous and had gone on for so long. Yes, very much so, he sat and chatted to us and sort of went through everything I'd had and how I felt. And he actually said to me, "What do you want to come from today's appointment?" And I said, "Just to feel well," and he was just so kind. That was really 99% of it. The fact that he was going to give me something for the problem was ok, but he was just so kind.

He wrote me a prescription for penicillin, which I had made up here at the Pharmacy, and I took those for ten days. Well, we came in, it was like a five-star hotel to be perfectly honest. And I love the way that everybody told you exactly where we had to go. And he came up on the little screen and said, "Jill Humphreys to room ten," or whatever room it was. And he was actually there at the door waiting for us to come in. So it was all easy.

Well, I'm fine now, really. I would say I was 99% and it's just peripheral feeling a bit tired, I suppose sometimes, but I don't think it's necessarily anything to do with that. It has taken a while to get over, definitely. But had I not come here, goodness knows how much longer I'd have been ill. Yes, I would definitely use it again because it was so easy. I was lucky, admittedly, that I managed to get the day that I rang up to get the appointment. But even so, it was calm, it was easy to use. I booked at the time and came at the time that suited me. He was exceedingly nice and just put me at ease and the whole thing was a nice experience.

I have a question about private GP appointments

What conditions can I make a private GP appointment for?

We can deal with any condition you would usually see your NHS GP about, including:

Abdominal aches and pains
Allergies
Back problems
Blood pressure
Bowel problems
Concerns about cholesterol
Diabetes
Digestive health
Earache, sore throat or swallowing problems
Eye problems
General aches and pains
General health concerns
Headaches and migraines
Joint pain and possible arthritis
Men’s health
Skin complaints, including cysts, acne and dermatitis
Sleep concerns
Stress or anxiety
Urinary problems
Women’s health

Our female GPs can also discuss HRT, osteoporosis and bone health, incontinence and menstrual health.

What do our private GP services not cover?

Exclusions to our private GP services include ante-natal, existing cancer diagnosis (though we can discuss health concerns not related to an existing cancer diagnosis) and children under 18 years of age. We also don’t offer:

24-hour health cover or an emergency service
DVLA, visa or other specific medical checks
Travel vaccinations
Repeat prescriptions, other than where we’ve initiated treatment, or (exceptionally) in an emergency
Minor surgery
Ongoing monitoring of long-term conditions where the NHS might be a more appropriate provider
To be treated for a reaction to any prescribed medication (this would be deemed an emergency)
Providing routine sick notes for conditions we’re not treating
COVID-19 testing

What’s included in my private GP appointment?

In addition to a consultation with the GP, your appointment may also include:

Writing a private prescription
Providing a referral to a Consultant
Recommending and referring you for additional tests, scans or x-rays

I'm a Benenden Health member. Can I access the private GP service?

If you're a Benenden Health member, you can access our private GP service as a self-pay patient. The price for this service is £110 for a 25-minute appointment.

Does making a private GP appointment affect my relationship with my NHS GP?

Booking a private GP appointment won’t affect the care you receive from your NHS GP, and you should stay registered with your local NHS practice in case of emergency.

Do you do video consultations with a private GP?

We don’t currently offer video consultations with our GPs.

Please ensure that you're able to attend your appointment in-person before you book.

Does the private GP service deal with emergencies?

If you have an emergency medical situation, please contact your NHS GP, call NHS 111 or 999.

How much does a private GP appointment cost?

A 25-minute appointment costs £110.

If you need an x-ray, these cost from £140. Our self-pay prices are available here.

Does my private GP appointment include follow-up tests, scans or appointments?

No; but your GP will explain if any follow-up is needed, what’s involved and how much it will cost.

Can I still call you to book an appointment?

If you’re unable to book online, please call our Private Patient team on 01580 363158.

Please note that the team is only available between 8am-6pm Monday to Friday, so to guarantee an appointment, especially at short notice, we’d recommend you book online.

I can't find an appointment time to suit me

Please give our Private Patient team a call on 01580 363158 (Monday to Friday, 8am-6pm) to discuss.

I need to re-schedule or cancel my appointment – how does this work?

To reschedule an online booking, use the link in your confirmation or reminder email or - for all other bookings - call our Private Patient Team on 01580 363158 (8am-6pm Monday to Friday).

You have the right to cancel your appointment, however any fees you’ve paid will be non-refundable.

Can I book an appointment on behalf of someone else?

No; you should only book an appointment for yourself. If someone you know is unable to book online, please call our Private Patient team on 01580 363158 (8am-6pm Monday to Friday).

I need to cancel my appointment – how does this work?

You have the right to cancel your appointment, however any fees you’ve paid will be non-refundable. Please call us on 01580 363158 (9am-5pm Monday to Friday).

How do I redeem my reward points?

Simply log into your portal and click on a redeemable reward. We'll email a voucher code to the email address we have on record, which can then be quoted when you next book and pay for a consultation, treatment or service, diagnostic test or scan with us. (T&Cs apply).

What is Stripe?

Stripe is a global online payments processor that lets you pay for selected services at Benenden Hospital by credit or debit card. It's similar to PayPal, but you don't need to sign up for an account.

There’s a problem with my payment card

We accept card payment via Stripe. If you experience issues when paying for your private GP appointment, please contact your card issuer.

My Benenden Hospital Rewards

Your health is our priority. Signed up to My Benenden Hospital Rewards? Redeem your 1,000 loyalty points (worth £10) today and get your private GP appointment for just £100!

Turn your points into savings online and then ring us to book your private GP appointment. Let’s get you back on track.

Redeem your points