My Patient Hub has received a new user interface to make it easier to see the information provided and to highlight anything new that you may not have seen yet. This video will use the desktop view, but the user interface will work the same on a tablet or phone.
Once logged in, your view will look like this. At the top, the burger bar will either close or open the left-hand menu. Below that, by clicking on your name, you'll open this window which will allow you to change the theme, or view your details held by the hospital, and edit them if you feel necessary - and also to be able to change your password or your method of MFA.
By clicking on Account Maintenance, you can also log out from here. Below the name are a number of buttons that allow you to navigate around My Patient Hub. You're in the dashboard at the moment. You can go into Bookings, Messages, Transactions or Forms by clicking on any of these links on the side, but you can also access these pages by the tabs at the top of the page, or through the tiles in the middle of the page.
Should you have a future appointment, that will be displayed in the middle here, but if you don't have an appointment, you can access the Bookings or Appointments page by clicking on either of these links, and that will take you through to where you can see any upcoming bookings, past bookings or cancel bookings by just clicking on these headers.
If you do have a future appointment, the date will be displayed here. You can also see the time, how long the appointment is going to be for, whether the appointment is going to be in-person or over the phone and, if you're a self-pay patient, whether there is still a balance waiting to be paid for that appointment. And you can pay this balance at any time by clicking on Pay Deposit, which will take you through to the Make A Payment page.
If you require more information, you can click on the tile and this will open up the Booking Details page, which has the details of the appointment but also information on arrivals and contact information should you need to contact the hospital again. You can pay here by clicking on the Pay Deposit button.
Below the Next Appointment tile is the Balance tile. If you have a balance, it will be displayed here, and to pay the balance you can just click on the tile and go through to the Make A Payment page, where you can follow the instructions to make the payment.
Under that is the messages tile. This this will open up the messages page where any correspondence, notifications or receipts will be displayed. There is also a tab at the top that allows you to just see your unread messages, so that you can go straight to those.
And, finally, the Forms tile takes you into where your forms are. If there are any to be completed, you'll see them under Forms To Be Completed, and if you have completed and submitted forms before these will be displayed at the bottom of the page.
