Before Fred Salvage had his right hip replaced by Consultant Trauma and Orthopaedic Surgeon Mr Matthew Oliver in July 2022 he was suffering from osteoarthritis. “Since my operation, I’m regaining the eight years that I’ve lost because of the problems I had with my hip.” Read on to learn about Fred’s patient journey at our private hospital:
What symptoms were you suffering from?
"In 2011 I retired from being a Customs Officer and moved to live in France. I continued doing a bit of work for the World Customs Organisation and the EU and in 2014 I took part in a Customs Operation in Brazil. Whilst getting out of a 4x4 vehicle I strained my right hamstring. I didn’t think anything of it so I returned to France in the hopes it would just correct itself. But it didn’t improve it only got worse and worse.
“When I came back to the UK, I renewed my Benenden Health membership (I’d been a member since about 1978) but cancelled it when I moved to France because I couldn’t access any of the benefits while there.”
Fred's hip replacement success story
My name is Fred Salvage. I'm 70 years of age. I'm an ex-retired customs officer, living in Dover. I came to Benenden Hospital to have a hip replacement on the 12th of July and I left on the morning of the 14th of July.
I chose Benenden because at first I was going through the NHS system and I had physiotherapy, first of all with them, and nothing seemed to be working. So then I contacted Benenden Health because I'm a member there and they organized further physiotherapy and it wasn't working very well. The physio organised through Benenden said to me, I think we should have an X-ray done. So they asked my GP to have an X-ray. I had an X-ray and it was a diagnosis. Basically, the hip is falling to pieces with osteoarthritis.
I saw Mr. Matthew Oliver who was wonderful and he had another X-ray done and showed me the X-ray and I could see that the right hip was shot away. It was just a fog and he gave me the options either referring me back to the NHS or my GP or else going through Benenden. With the pain and the deterioration of my life, it was a no-brainer. So that was why I chose Benenden.
In 2014, I was in a customs operation in Brazil and getting out of a four-by-four vehicle, I strained my right hamstring and didn't think anything of it. I thought when I go back to live in France where I was living at the time, I'll just take it easy and it'll cure itself. Unfortunately, it didn't cure itself. It just got worse and worse. When I came back to the UK, I rejoined Benenden Health because I'd been a member since about 1978.
Everything went really smoothly with the hospital from the start. They were very quick to contact me with letters and emails and explain even with the COVID regulations, etc. So from start to finish, I couldn't have asked for anything better. I really couldn't. When I got to the hospital on the 12th, from meeting the receptionist through to the nursing staff, through to the cleaners, the catering, the physio, the consultant, Paul, Lee Porter, everyone was superb. I couldn't ask for better. This was my first time in the hospital and it was a bit daunting at first, but I found everything was really, really nice and I couldn't have asked for better.
Benenden is set in a lovely part of the country. I live in Dover, which is not too far away, but this is in the heart of Kent, which is lovely. The hospital itself is light and airy. It doesn't seem like a hospital when you enter it. And then when you got up to the ward, the room I had, it was, I mean, I've stayed in many hotels in my life and the room was lovely. It was en suite. The only complaint I've got is it didn't have a minibar!
Well, since the operation, I found that I'm a different person. I'm regaining the years that I've lost because of the problems I had with my hip and I can go out walking now and not feel afraid to meet people that I know because before I would have to stop, talk to them and then I would think, well, which foot have I got to put forward first because it was so bad. I've still got a bit of way to go because I've still got obviously a lot of physiotherapy to do yet. But I'm sure if I do the exercises, I'll be back to normal.
If anyone is thinking about joint replacement therapy, I would say, don't think about it. Just do it.
Why did you choose Benenden Hospital?
“My hip pain was gradually getting worse so I was offered and received physiotherapy through the NHS. Unfortunately, this didn’t improve my symptoms. Then I contacted Benenden Health because I’m a member and they organised further physio. However, this didn’t work for me either!
“As a result, Benenden Health authorised a pathway so I could have an X-ray which showed that my hip was unfortunately falling to pieces with osteoarthritis. At this point I realised I couldn’t continue with just having physiotherapy, I needed surgery.
“Benenden Health said to me that – although the operation to replace the hip wasn’t covered by the membership – the authorisation I had covered an initial Consultation to see Mr Matt Oliver at Benenden Hospital. Mr Oliver was wonderful and I had another X-ray done and could see that the right hip was shot away – it was just a fog on the screen. He gave me a couple of options: refer me back to the NHS or be treated at Benenden Hospital. With the pain and the deterioration of my quality of life, it was a no brainer; I chose to be treated at Benenden Hospital as a self-pay patient.”
How was your Consultant, the staff and surroundings?
“My first impressions of Mr Oliver were that he was very professional and friendly and I instantly felt safe. Then later, during my stay, I found Mr Oliver’s bedside manner superb which was excellent for me because this was my first overnight stay in a hospital. I’ve recently seen him for a follow-up consultation and he hasn’t changed I’m pleased to say – a lovely man.
“Everything went very smoothly with the hospital. From the start, Benenden Hospital were very quick to contact me with letters and emails about the safety requirements, pre and post operative advice and what to expect during surgery. From start to finish I couldn’t have asked for anything better I really couldn’t.
“I came to Benenden Hospital to have hip replacement surgery on 12 July and I was discharged on the morning of the 14 July. When I arrived at the hospital on 12 July, from meeting the receptionist, the nursing staff, the cleaners, the catering staff, the physiotherapist, the Consultant, Paul the Porter – everyone put me at ease straight away.
“Benenden Hospital is set in a lovely part of the country. I live in Dover which is not too far away but this is in the heart of Kent which is lovely. The hospital itself is light and airy and it doesn’t feel like a hospital when you enter it. When I went up to the wards to see my room, I was astonished to find it had an ensuite! I’ve stayed in many hotels throughout my 70 years, but the only complaint I’ve got is it didn’t have a mini bar!”
Advice from Fred
“Since the operation, I’ve found that I’m a different person. I’m regaining the eight years that I’ve lost because of the problems I had with my hip. I can go out walking now and not feel afraid to meet people I know while I’m out and about. Before I would worry about silly things like ‘what foot should I put forward first?’ because it was so bad.
“Recovery-wise, I’ve still got a bit of a way to go yet because I’ve got some physiotherapy to do but I’m sure if I do the exercises I’ll be back to normal.
“I would certainly recommend Benenden Hospital for hip replacement surgery. I found that it really was wonderful. This was a no brainer because I couldn’t have gone another six months to a year with my symptoms, so it was the best decision I could have made.
“If anyone is thinking about joint replacement surgery I would say – don’t wait for it just do it!”
Considering private hip replacement surgery?
If you have any questions regarding hip replacement surgery and the options available, complete our online enquiry form or get in touch with our Private Patient Team using our Livechat or by calling 01580 363158.
Published on 08 May 2024