According to Scope, there are 14.6 million disabled people in the UK. This includes people with physical, sensory, learning or psychiatric impairments as well as other long-term health conditions.
We understand that planning treatment or visiting a hospital can take hours and that visiting somewhere new - only to find out that access wasn’t what you expected - can be very stressful. It’s important to us that every patient and visitor can access our CQC Outstanding rated hospital, our facilities and the treatments and services that we offer. So, to help you have a safe and comfortable experience, we’ve put together a guide to using our services - including visiting our hospital.
Making our hospital more accessible
Arranging your treatment
When you’re researching treatment or choosing a private hospital, it can be daunting using online resources such as search engines, websites and social media – including video.
We recognise the importance of providing a website that can be used in a variety of ways which don’t depend on a single sense, ability, or technology. We’re committed to ensuring that navigating our website is easy for all user groups, including people with physical, motor or cognitive disabilities. We’ve made our website text as simple as possible to understand and only include medical terms where there’s no other wording we can use.
Our website is fully compliant with the Web Content Accessibility Guidelines 2.1 Level A and we're working towards 100% compliance at Level AA. Find out more about the accessibility features in place on our website.
Before you arrive
Our Patient Administration teams will contact you with information about your appointment or treatment.
If you have any special requirements, please call us on 01580 240333 or email us on KentPatientAppointments@benenden.org.uk.
We can help by providing:
- A sign language specialist
- Leaflets in Braille or large print
- Help with getting around the hospital
- Somewhere quiet to wait if, for example, you have high levels of anxiety
- A chaperone or someone to accompany you
Coming to the hospital
Our hospital was redeveloped in 2017 with accessibility in mind.
We provide plenty of free disabled parking close to the main hospital building with ramps down to the main entrance - and a drop-off point at the front of the hospital. Our publicly accessible areas are well-lit and obstacle-free.
We welcome assistance dogs and guide dogs.
Arriving at the hospital
Our main entrance is fully accessible for wheelchair users. It has an automatic door system with an intercom (for out of hours) and push buttons at varying heights.
When you arrive at our main reception, you’ll be welcomed by our team. Induction hearing loops (check areas) are installed and there is a wheelchair-friendly area at reception.
Getting around the building
Our signage makes it easy for you to get around the hospital and it’s been designed to comply with visual guidelines on contrast and colour.
If you need to use the loo, our accessible toilets are laid out so that everything you need is within reach, including grab rails and an alarm. You won’t need a key to access these facilities, and the door locks are easy to use.
You’ll be called to your appointment by our patient calling screens, which will both announce and display your name (unless you have asked us not to, in which case a member of staff will collect you).
If you can’t manage the stairs, you can use our spacious lifts which have automatic voice announcements and tactile buttons. The doors of our Outpatients rooms are wide enough to accommodate a standard 900mm wheelchair.
During your appointment
During your consultation, the procedure or treatment will be fully explained and you’ll be able to ask any questions you may have in order for you to give consent to proceed. If you need your Consultant to explain any medical terminology or you’re unsure how to take any medication you’ve been prescribed, please ask them. They are happy to take a bit of extra time to explain things to you.
During your treatment
If you’re visiting us as an outpatient, we can provide fully-adjustable couches. In our wards, we have a range of specialist beds that adapt to the needs of most of our patients.
After your appointment
Once your appointment or treatment is over, we can help with transport arrangements including booking you a taxi or escorting you to your car. Our porters are on hand to help, so please let a member of staff know if you need assistance.
If you’d like to find out more about visiting our hospital, view our information for patients and visitors, call us on 01580 240 333 or email KentReception@benenden.org.uk.
Published on 09 March 2023