We are currently looking to expand our Flexi-Bank team to support the Reservations Team, within Administration and Patient Services. The post holder will work flexibly within the Reservations team as an ambassador for the patient administration service. There is also the opportunity to work in the wider patient and clinical admin teams under a Flexi-bank Administration and Patient services contract.
About us
At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and ACSA accreditation for anaesthetics.
Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.
About the role
- Promote the highest standards of customer service.
- Provide a comprehensive administration, appointment booking service for all patients for Clinic, ACU & Theatre
- Responsible for processing patient referrals, communicating effectively, positively, and professionally with patients to facilitate their conversion to a clinical consultation, test or procedure.
- Adhering to contact centre service standards and key performance indicators.
Skills and experience required
- Experience of working in a contact centre or customer service environment
- Excellent customer service skills
- A positive, pragmatic, and objective outlook with an approachable nature
- Results driven individual, with high levels of determination and initiative
- Excellent verbal and written communication skills
- Ability to co-ordinate and effectively prioritise conflicting priorities
- Ability to work independently and within a team environment
- Demonstrate honesty, integrity and ethics in the workplace
- Good level of IT Skills
- Experience of working within healthcare and/or basic understanding of medical terminology
Benefits include
- Competitive hourly rate
- 1-hour annual leave generated for every 8.25 hours worked
- Free parking
- Free Flu vaccinations
- Free tea and coffee
- Subsidised on site Restaurant
“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”
These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.
How to apply
If you wish to apply for this position, please complete our application form.
Then please send this application form, and your most up to date CV to kentcareers@benenden.org.uk
Claire Mansfield– Resourcing Officer will then be in touch to discuss further.
Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.
All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.