Our promise to you
- We’re committed to maintaining the security of your information as a patient, a visitor or a staff member
- We strive to uphold and comply with the laws, regulations, statutory requirements and standards that govern the security and protection of data and information
- We aim to be transparent in the services we provide and the information we process in order to deliver quality healthcare
How we keep your information safe
We’ll ensure that:
- Your information is protected against unauthorised access, changes, destruction or loss
- Your information is kept confidential
- The information we hold about you is accurate and reliable
- Your information is made available to you, if you request it
- We uphold all regulatory and legislative requirements
- We produce, maintain and test our business continuity plans
- Information security training and awareness will be available to all staff
- Our suppliers, partners and any other third parties who work with, or for us, will be required - through a Service Level Agreement - to comply with our governance policies
- Our information security requirements are aligned with our organisational strategies and objectives
- We continuously and systematically review and improve the Information Security Management System (ISMS)
To find out more about how we collect, use and store your data, please view our Privacy Notice.
How is information security managed at Benenden Hospital?
We’re governed by our own policies, and by various legislative acts, such as the Health & Social Care Act, the Data Protection Act, and the Computer Misuse Act. We uphold these acts through our polices and in the delivery of our products and services.
We have a full-time Information Security Officer, who has responsibility for information security and data protection and is registered with the Information Commissioners Office as a data controller. If you have a complaint or concern about the security of your information, you should contact them by post at:
Information Security Officer, Benenden Hospital Trust, Goddard’s Green Road, Benenden, Cranbrook, Kent TN17 4AX.
By email at DataProtectionOfficer@benenden.org.uk or by phone on 01580 857415.
Our ICO registration number is Z729839X.
Staff training in information security
All our staff undergo annual information governance training and awareness on information security and data protection requirements to ensure that they understand the latest governance requirements. View our Data Security and Protection Toolkit certificate.
Our certifications
In 2021 we achieved certification in Cyber Essentials Plus which is a Government backed scheme and involves an independent, technical audit of our systems and controls to ensure our hospital is guarded against cyber attack. Cyber Essentials Plus demonstrates our commitment to cyber security and to the security of the patient data we hold.
The certification must be renewed annually, and Benenden Hospital’s most recent renewal audit was in December 2023. View our Cyber Essentials Plus certificate.
